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Refund and Returns Policy

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Return & Refund Policy

EXA Ventures

At EXA Ventures, we are committed to providing high-quality products and ensuring customer satisfaction. If you are not completely satisfied with your purchase, we are here to help.

1. Eligibility for Returns

Products may be returned within 7 days of delivery provided that:

  • The item is unused, unopened, and in its original packaging.
  • The product is not damaged or altered in any way.
  • Proof of purchase (receipt or order confirmation) is provided.

2. Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned once opened, including:

  • Health and personal care products
  • Consumable items
  • Products that have been used or opened
  • Items purchased during promotional or clearance sales

3. Damaged or Defective Items

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by contacting our customer support team. We may request photos or details of the issue to facilitate a replacement or refund.

4. Return Process

To initiate a return:

  1. Contact our customer support team with your order number and reason for return.
  2. Once your return request is approved, you will receive instructions on how to return the item.
  3. The product must be returned in its original packaging.

Return shipping costs may be the responsibility of the customer unless the item received was defective or incorrect.

5. Refunds

Once the returned item is received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed through the original payment method.
  • Please allow 5–10 business days for the refund to reflect in your account.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our support team.

7. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

EXA Ventures
Email: support@divexaventures.com
Phone: 233 246114671